Consulting Retainers
Embedded organizational development partnership: culture assessment, leadership pipeline design, retention strategy, and change management — delivered on a retained basis with executive reporting.
Request a discovery call
Enterprise People & Culture Consulting
Business runs on people.
B.O.S.S. is an enterprise consulting firm. We help organizations build resilient cultures, capable leaders, and high-performing teams — creating connected communities in the workplace and beyond.
■ Service-Disabled Veteran-Owned (SDVOSB) ■ Certified Minority Business Enterprise (MBE)
15+Years in practice
30+Enterprise clients
4Practice areas
MBE+SDVOSBCertified firm
Selected engagements include
PFIZERCLOROXU.S. ARMYOHIO STATE UNIVERSITYCOX AUTOMOTIVEU.S. MARINE CORPSMERCER UNIVERSITYPRINTPACK
Organization names describe past engagements and are used for identification only. They do not imply endorsement, sponsorship, or affiliation.
Practice areas
Four service streams. One firm.
Every engagement is delivered by the B.O.S.S. consortium — certified consultants matched to your industry, culture, and goals.
Certification & Academy
Cohort-based programs that certify your internal leaders in the B.O.S.S. methodology — building durable, in-house capability instead of dependency on outside consultants.
Ask about upcoming cohortsSpeaking & Workshops
Keynotes, executive offsites, and hands-on team workshops facilitated by the firm's senior consultants — including TEDx-experienced speakers.
Inquire about an engagementExecutive Coaching
Credentialed executive and team coaching (PCC, CPC, ELI-MP) for senior leaders and boards — from Fortune 500 companies to fast-moving institutions.
Meet our coachesThe DVP Framework™
A proprietary methodology, not borrowed best practices.
The DVP Framework is how B.O.S.S. turns culture from a slogan into an operating system.
Engagement
Diagnose how people actually experience the organization — and connect leaders to what their teams need to commit.
Ownership
Move accountability from the org chart to the individual. Leaders and teams own outcomes, not just tasks.
Speed to Trust
Compress the time it takes teams to trust each other — the single biggest multiplier on execution speed.
01
Assess
Culture and leadership diagnostics establish the baseline.
02
Design
A co-created plan scoped to your goals, timeline, and budget.
03
Deliver
Coaching, facilitation, and development executed by matched consultants.
04
Sustain
Certification and follow-through so results outlast the engagement.
Our 2026 guiding words
Collaboration. Community. Connection.
RespectIntegrityServiceExcellence
About B.O.S.S.
An enterprise consulting firm built on a simple conviction.
Business Operational Support Services, LLC was founded on the belief that an organization's greatest resource is its people. What began as one veteran's consulting practice is now a firm: a consortium of certified consultants, coaches, and facilitators serving enterprise, institutional, and government clients nationwide.
Our mission is to empower organizations by nurturing their people — building resilient cultures and optimal team dynamics. Our vision is to be recognized as the driving force behind completed, transformative projects: creating leader communities, serving as trusted change partners, and delivering human-centered work.
- Founded by
- Dr. Lawrence E. Henderson Jr. — CEO & President
- Structure
- Consultant consortium — 15+ certified coaches and facilitators
- Certifications
- Minority Business Enterprise (MBE) · Service-Disabled Veteran-Owned Small Business (SDVOSB)
- Methodology
- The DVP Framework™ — Engagement, Ownership, Speed to Trust
- Clients
- Fortune 500, higher education, K-12, military, and government organizations
Client impact
What client organizations say.
Opportunity to step out of the day-to-day and self-assess purpose, vision, and mission — both individually and as a team.Guy MillsVice President, Supply Chain Strategy & Technology · The Clorox Company
It was a fun opportunity to learn about how we can help our employees and organization to be more productive.Mary JohnsonDirector, Center for Teaching & Learning · Brenau University
The two-day intensive saved me at least 6 months of trial and error in my leadership approach. Within 30 days, my team's productivity increased by 24% and meeting efficiency improved by 40%.David RichardsSVP Operations · Strategic Value Partners
Firm leadership
Led by someone who has led.
Dr. Henderson leads B.O.S.S. as CEO & President. A former U.S. Army officer and Bronze Star recipient, he brings more than twenty years of executive coaching to the firm's enterprise clients — from Fortune 500 boards to agile institutions where change is a daily reality.
- Education
- Ph.D. in Organizational Leadership
- Credentials
- PCC · CPC · ELI-MP
- Military service
- U.S. Army Commissioned Officer · Bronze Star recipient
- Recognition
- Forbes Coaching Council · TEDx Speaker
- Teaching
- Adjunct Faculty, Morehouse College
Keynotes & speaking
Dr. Henderson speaks on leadership, culture, and Speed to Trust for conferences, executive offsites, and institutional events.
Inquire about speakingThe consortium
A full bench of certified consultants — not a one-person shop.
Fifteen-plus senior consultants and facilitators: PCC and CPC coaches, PMP® program managers, MBTI & DISC administrators, Lean Six Sigma leaders.
Every consultant is matched to your engagement by industry, culture, and goals — so the person in the room has been in rooms like yours before.
B.O.S.S. Insights
Thought leadership from the firm.
Weekly perspectives on leadership, culture, and Speed to Trust — published under the B.O.S.S. brand, including the firm's H.O.T. Takes series: Honest, Open, Transparent.
Listen to H.O.T. TakesAlso on Apple Podcasts LinkedIn
Partner with B.O.S.S.
Request a discovery call.
Tell us where your organization is headed — culture, leadership pipeline, retention, or transformation — and we'll map how the firm can help. We respond to every inquiry within two business days.
Prefer email? Reach us directly at lawrence@bossconsultingllc.net
Start the conversation
Send a short note about your organization and what you are trying to change. Include team size and timing if you have them — it makes the first call more useful.
Email us about a discovery call